Internship Report on “Customer Satisfaction on the...

Part-1 Introduction 1.1 Background of the report: The internship is a dynamic approach for practical knowledge gathered at this study. My effort was for practical job experience through internship for business communication skills as well as banking sectors. As a student of BBA for the requirement of the internship program, I was assigned to The MBL for my practical orientation. This report is done as partial requirement of the 3 months internship program for the BBA students of Department of Marketing, Bangladesh University of Business and Technology. The internship work is done on a bank, namely Mercantile Bank Limited (MBL). The students were asked to prepare reports on their assigned jobs after the completion of the†¦show more content†¦1.5.5.2 Sampling Element: Individual clients of MBL . 1.5.5.3 Sampling Frame: No well structured sample frame was found. 1.5.5.4 Sampling Procedure: Non probability convenience sampling procedure is used. 1.5.5.5 Sample Size: I have taken 50 customers as my sample. 1.5.6 Data analysis and reporting: Quantitative and qualitative data collected and analyzed according to acceptable standards of practice. Different tables and graphs were used to make the data meaningful. 1.6 Limitations: * Lack of customer co-operation. * Lack of adequate knowledge about any other financial institutions. * It was very difficult to collect all data, which is very essential. * Due to time limitation many aspects could not be discussed in the present study because Banking is a vast subject. * Lack of experiences on Banking. * Every organization has their own secrecy that is not revealed to others. Despite the limitation, I have tried my best to prepare the report. If you find any mistake please consider it cordially. Part -2 Overview of the company 2.1 Company Background: Mercantile Bank Limited was incorporated in Bangladesh as a public limited company under the Bank Company Act, 1991, on May 20, 1999. After obtaining license from Bangladesh Bank to carry on banking business, the bank commenced its operation on June 2, 1999 with an authorizedShow MoreRelatedInvestment Management System of Al-Arafah Islami Bank Limited W11687 Words   |  47 Pages 1.1. Introduction This study is about Investment Management System of Al-Arafah Islami Bank Limited (AIBL), Investments are operating by this bank with Islami sharia formula as no interest payment system but give profit from client deposit amount. Investment practice consists of some stage like Selection of the client, Application stage, Processing and appraisal, Sanctioning stage, Documentation stage, Disbursement stage, Monitoring Recovery stage. It has been found that the investment processRead MoreInternship Report on One Bank13005 Words   |  53 Pages Origin of the Report This internship report is generated under the supervision of Ms. Nadia Farhana Asst. Professor and Head of Marketing Department of Business Administration in North South University . This internship report is required to fulfill award of BBA Degree. The topic of this report is â€Å"General Banking Activities of one Bank Limited and Its Impact on Economic Development of Bangladesh†.A Case Study on ONE Bank Limited. The main objective of doing this report is to have a practicalRead MoreInternship Report on Bank Asia Ltd12762 Words   |  52 PagesModern banks play an important part in promoting economic development of a country. Banks provide necessary funds for executing various programmes underway in the process of economic development. They collect savings of large masses of people scattered through out the country, which in the absence of banks would have remained ideal and unproductive. These scattered amounts are collected, pooled together and made available to commerce and industry for meeting the requirements. Economy of Bangladesh